FAQs
You asked, we answered.
Can I make changes to my order?
Unfortunately, changes cannot be made once an order is placed. Please review all information before placing your order, especially your shipping address.
Do you offer coupons or discounts?
Our promotions are automatically applied when you have qualifying items in your cart. Most promotions are only available on full-price items. For promotions with a minimum purchase requirement, you must meet the minimum amount before taxes or shipping to qualify.
Can I get free shipping if I spend a certain amount?
We offer free shipping with purchases of $99 or more.
What size should I buy?
Click here to view our size guides. All sizing is approximate and may vary based on the cut of a garment. Be sure to check our product descriptions for information on fit.
What payments do you accept?
We currently accept Klarna, Visa, Mastercard, American Express, Discover, PayPal, and Altar’d State gift cards on the website. We cannot accept more than one credit card per order, including gift cards not issued by Altar’d State (such as Visa gift cards) as those are processed as credit cards.
Can I order online and pick up in store?
Yes! Please use our shop-by-store feature to choose items available in your local Altar'd State. We will email when you your order is available for pick up. You'll have 7 days to pick up your order after you've received the notification. Orders not picked up within 7 days will be automatically canceled.
Does Altar'd State do price adjustments if an item goes on sale?
No, we do not offer price adjustments to reflect any past or future sales or promotions.
How much does shipping cost?
Shipping is a flat rate based on when you would like your package to arrive. You choose the method of shipping at check out:
Cost
Cost
| Standard | $9.95 |
| 2 Day | $19.95 |
| Next Day | $24.95 |
All shipping is based on business days and does not include weekends or holidays.
Altardstate.com cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather or carrier service interruptions).
Altardstate.com cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather or carrier service interruptions).
When should I expect my package?
Orders placed after 2:00pm ET will be processed the following business day. Delivery does not occur on weekends or holidays.
Estimated Arrival
Estimated Arrival
| Standard | 2-7 business days |
| 2 Day | 2 business days |
| Next Day | 1 business day |
Can you ship to a PO Box?
For shipment to a PO Box, including APOs, please choose Standard. FedEx cannot deliver to PO Boxes. 2 Day and Next Day Shipping require a street address.
Does Altar’d State ship internationally?
We can ship to the United States and Canada, as well as to US military APO boxes. Canadian shipments require the purchaser to pay any import duties or fees associated with the shipment.
How are perfumes shipped?
Perfumes containing alcohol may not be shipped internationally or mailed domestically using air transportation. Orders including perfume(s) and requesting air delivery (2 Day, Next Day) will be downgraded or split-shipped (with non-perfume products shipping air). We cannot ship perfume items in Canadian orders and will process item refunds as needed. We apologize for any inconvenience this may cause.
How will I track my order?
Once your order is shipped, you will receive a shipment notification email with the tracking number. Package tracking is usually active about 12 hours after shipping at this link. If you created an account before placing your order (and were signed in to the account), your tracking information will also be available in your account on the website. Still haven’t found your tracking information? Guest services is available M-F 9am-9pm ET and Saturday/Sunday 9am-5:30pm ET. Reach us by call or text at 1-800-284-7348 or email guestservices@altardstate.com
What if my order doesn't arrive?
Contact us so we can work with you. Guest services is available M-F 9am-9pm ET and 9am-5:30pm ET on weekends. Call or text 1-800-284-7348 or email guestservices@altardstate.com
How do I make a return?
We want you to love your purchase as much as we love curating products for you. If you don’t love your order, we will make it right with a return or exchange. There is no time limit on returns/exchanges.
To return or exchange an item in-store: Simply bring the item to any store. You must bring your credit card with you to receive a refund to your original method of payment. If you do not have your card, you will receive store credit.
To return an item via shipping:
If the item was purchased on our website, request a return label here or through your Altar'd State account under Purchase History. Please reference the Ecomm Order ID on your packing slip when requesting a return label. If the item was purchased in-store or through Instagram/Facebook, request a return label using this link. Or, you can choose to ship the item with the carrier of your choice.
If you opt to use your own return label, please mail to: Altar'd State, Attn: Returns, 235 Partnership Parkway Maryville, TN 37801.
To exchange an item via shipping: Go through the return process outlined above, but include a note in your package of what you want to exchange it for. If we have the desired item in stock, it will be exchanged, but if it is sold out you will receive a refund. There is no fee for exchanges.
Are returns free?
There is a $8.95 return shipping fee charged for use of a label provided by Altar’d State. The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.
Can I return items purchased online to an Altar'd State store?
Yes, we will gladly accept returns of online orders at your local Altar’d State location.
Where can I purchase Altar'd State gift cards?
You can purchase gift cards here. Gift cards are also available in all Altar’d State locations.
Can I choose a specific date and time for my gift card to email?
Absolutely! When you add a gift card to your bag, you will have the option to send the gift card instantly or schedule when it will deliver.
What if my emailed gift card is not received?
It may be in a spam folder – please ask the recipient to check. If it is not found, contact guest services so they can re-send it or try an alternate email address. Guest services is available M-F 9am-9pm ET and Saturday/Sunday from 9am-5:30pm ET. Reach us by call or text at 1-800-284-7348 or email guestservices@altardstate.com
How do I check the balance of my gift card?
Click here to check the balance of your Altar’d State gift card.
Are there requirements to use Klarna?
Yes, you will need:
• A US-issued debit or credit card
• To be 18+ years old
• A US billing address
• An SMS-capable phone number
• A US-issued debit or credit card
• To be 18+ years old
• A US billing address
• An SMS-capable phone number
How do I sign up?
If your basket is eligible for 4 interest-free payments with Klarna, the option will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your identity. You’ll then set up your payment method with Klarna and accept the terms of your payment plan. Visit Klarna Support for more information.
Are there late fees?
A late fee of $7 or 25% of the monthly payment amount, whichever is lower, may be charged if an automatic payment cannot be collected. See Klarna Terms for full details.
What if I make a return?
To ensure your complete satisfaction, we readily accept returns and exchanges. Please see Shipping & Returns for more information. Refunds will be processed to your Klarna account.
What size clothing does Altar'd State carry?
Altar’d State clothing is cut in junior sizes and typically comes in Small, Medium, Large, though we offer some styles in sizes X-Small, X-Large, and XX-Large. For a curated collection for sizes 10-24, check out our sister brand, Arula.
Are all the items on the website available in my local store?
All of our stores have the same selection of products, but may sell out of specific items. If you are looking for a certain product, you can check your area’s store inventory on the product page by clicking “Select Store and Check Availability.” Our guest services team can also assist with finding a product. Guest services is available by call or text M-F 9am-9pm ET and Saturday/Sunday from 9am-5:30pm ET at 1-800-284-7348 or email guestservices@altardstate.com
Does Altar'd State guarantee their products are manufactured with fair-trade practices?
We are dedicated to Standing Out for Good in all of our business practices. We discuss best practices with our manufacturers for work conditions before doing business.
Can I buy Altar'd State products at wholesale?
We do not currently operate as a wholesale business.
How do I get my products in Altar'd State/Arula stores?
Our buying team is constantly evolving and growing our product assortment to provide the best for our guests. If you feel your product(s) would be a good fit, please send your catalog to merchandising@altardstate.com. We will get be in touch with you if there is interest in carrying your products.
What does Stand Out. For Good mean?
Altar'd State started with a mission to fill a gap in the retail industry and change the world for the better. We want to Stand Out For Good in our local and global communities by partnering with non-profit organizations helping those in need. We support these organizations monetarily with donations (made possible by your Altar'd State and Arula purchases) and with our time by volunteering.
How does Altar'd State choose the non-profit organizations/How does my organization become a recipient?
We wish we could partner with all charitable and/or fundraising efforts, but unfortunately, we cannot, though we are always looking at requests. The best way to work with us would be to contact your local store. You can find a store listing here.
What organizations you support?
We focus our give back in three primary areas of need:
- Mission Monday: In this program, Altar’d State partners on a local level with 501c(3) approved organizations that feed the hungry, assist service men and women, boost self-esteem, love on those undergoing treatment, house the homeless, and more. These partnerships are determined by each individual Altar’d State store in our local communities as they know best the need in that marketplace. 10% of that store's net profits from each Monday during the season are donated to the selected organization. The beneficiary organizations change monthly based on an overarching theme chosen by Altar'd State (such as Children & Education). Each store then chooses an organization that fits the seasonal theme.
- Coprodeli USA: Our home office partners with Coprodeli on serving the disadvantaged in the countries of Peru and Ecuador, particularly children.
- Special circumstances: We jump in when a catastrophic event or need arises such as a tornado, hurricane, wildfire or earthquake and also look at other philanthropic/charitable efforts on a case-by-case basis. Examples of current or past involvement are Habitat for Humanity, Big Brothers Big Sisters, Lifewater International and many more.
Am I old enough to work for Altar’d State?
We have a minimum hiring age of 18 years old.
How do I know if there are openings in my area and how do I apply?
Please visit our Careers page here to see available positions and to fill out an application.
How do I follow up on my application?
If you applied for a store position please contact that store, as each location is responsible for hiring. For home office positions or those with stores still under construction, you may email peopledevelopment@altardstate.com.
How do I become a model for Altar’d State?
Website photography is produced at our home office in Knoxville, TN. We work with agencies to find regionally-based models who are able to work within our photography schedule. If you are in this area and signed with an agency, please contact your agency and ask about working with us. On-location models are also agency based.
Where are Altar’d State stores located?
You can find a store locator here.
I need a store in my town – how can I make that happen?
Our real estate team is always working to identify the best locations for our Altar’d State stores. Please send any location suggestions you have to our guest services team at guestservices@altardstate.com
Does Altar’d State offer franchises?
We are a privately-owned company and do not currently offer franchise opportunities.
I'm a developer. How do I contact Altar'd State about my location(s)?
Please send an email to guest services at guestservices@altardstate.com