Frequently Asked Questions
You asked, we answered.
Do you offer coupons or discounts?
Our promotions do not require coupons/coupon codes. Discounts are automatically calculated when qualifying items are placed in your cart. For most promotions, regular-price (prices ending in .00 or .95) and sale price (prices ending in .88 or .99) items cannot be mixed. Promotions cannot be mixed and matched across categories, unless otherwise stated. For promotions with a minimum-purchase requirement, the purchase must meet the required minimum before taxes or shipping to qualify.
Can I get free shipping if I spend a certain amount?
We offer free shipping with a minimum purchase during special times of the year. Sign up for our emails and watch our social media channels for announcements.
What size should I buy?
Click here to view our size guides. All sizing is approximate and may vary based on the cut of a garment. For example, a flowier item will fit differently than a more fitted item.
What payments do you accept?
We currently accept Visa, Mastercard, American Express, Discover, PayPal, and Altar’d State gift cards on the website. We cannot accept more than one credit card per order, including gift cards not issued by Altar’d State as those are processed as credit cards.
Can I order online and pick up in store?
Altar’d State does not currently offer in-store pick up of online orders.
Does Altar’d State do price adjustments if an item goes on sale?
We do not offer price adjustments to reflect any past or future sales or promotions.
How much does shipping cost?
Shipping is a flat rate based on when you would like your package to arrive. You choose the method of shipping at check out:
|UPS 2nd Day||$14.95|
All shipping is based on business days and does not include weekends or holidays.
When should i expect my package?
Orders placed after 2:00pm ET will be processed the following business day. Delivery does not occur on weekends or holidays.
|Economy||takes 7-10 business days to arrive.|
|UPS Ground||is 3-5 business days.|
|UPS 2nd Day||will arrive on the second business day.|
|UPS Overnight||is one business day.|
Can you ship to a PO Box?
For shipment to a PO Box, including APOs, please choose Economy. UPS cannot deliver to PO Boxes. Ground, 2nd Day, and Overnight require a street address.
Does Altar’d State ship internationally?
We can ship to the United States and Canada, as well as to US military APO boxes. Canadian shipments require the purchaser to pay any import duties or fees associated with the shipment.
How will I track my order?
Once your order is shipped, you will receive a shipment notification email with the tracking number. Package tracking is usually active about 12 hours after shipping. If you created an account before placing your order (and was signed in to the account), your tracking information will also be available in your account on the website. Still haven’t found your tracking information? Contact us. Guest services is available Monday-Friday, 9am-6pm ET. 800-284-7348 or email@example.com
What if my order doesn’t arrive?
Contact us so we can work with you. Guest services is available Monday-Friday, 9am-6pm ET. 800-284-7348 or firstname.lastname@example.org
What should I send back with my return?
Please be sure all returned items are accompanied by the invoice or packing slip and are returned un-worn and undamaged, with original tags attached. Kindly note the reason for your return on the back of the provided packing slip. If you are returning a gift purchased by someone else, please make sure we have your contact information including name, phone number and email address (plus mailing address if requesting an exchange).
How do I get a return label for my order?
Click here to request a return label. There is a $7.00 return shipping fee charged for use of this label. The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.
Where can I send a return?
If you want to use your own shipping label, please send returns to: Altar'd State, Attn: Returns, 307 Excellence Way, Maryville, TN 37801.
How long do I have to make a return?
We have a 30-day return policy for regular-price (prices ending in .00 or .95) items. We cannot accept returns or exchanges of sale-price (prices ending in .99 or .88) items.
Will I receive a refund for my returned items?
Regular-price items (prices ending in .00 or .95) are eligible for full refund or exchange when returned within 30 days of purchase. Regular-price Items returned more than 30 days after purchase will be offered online credit for the current selling price of the item minus the return shipping fee. We cannot accept returns or exchanges of sale-price (prices ending in .99 or .88) items.
Can I return items purchased online to an Altar’d State store?
Regular-price items (prices ending in .00 or .95) purchased online can be returned or exchanged in stores within 30 days with the invoice or packing slip. If there is no invoice or packing slip, a store credit for the item’s current selling price will be issued. We cannot accept returns or exchanges of sale-price (prices ending in .99 or .88) items.
Where can I purchase Altar’d State gift cards?
You can purchase gift cards here. Gift cards are also available in all Altar’d State/A’Beautiful Soul locations.
Can I choose a specific date and time for my gift card to email?
Emailed gift cards are sent about 30 minutes after the purchase is completed. We are unable to hold the email for a later date/time.
What if my emailed gift card is not received?
First, please ask the recipient to check their spam filter. If the gift card is still not found, please contact guest services. We can re-send the gift card or try to send to an alternate email address. Guest services is available Monday-Friday, 9am-6pm ET. 800-284-7348 or email@example.com
How do I check the balance of my gift card?
Click here to check the balance of your Altar’d State gift card.
What size clothing does Altar’d State carry?
Altar’d State clothing is cut in junior sizes and normally comes in Small, Medium, Large. We do have some styles that are offered in X-Small and X-Large, depending on what the manufacturer has available. We also offer our A’Beautiful Soul line, curated especially for sizes 10-24.
Are all the items on the website available in my local store?
We stock all stores with the same selection of products during the season. Items may sell out on the website or in a store location, so let us know if you are looking for a specific item. Our guest services team will be glad to check your store’s inventory. Guest services is available Monday-Friday, 9am-6pm ET. 800-284-7348 or firstname.lastname@example.org
Can I check my store’s inventory on the website?
We do not currently offer this capability.
Does Altar’d State guarantee their products are manufactured with fair-trade practices?
We are passionate about standing out for good and want to partner with those who hold our same values. For anything with the Altar'd State or A’Beautiful Soul label, we ask the manufacturers about work conditions and practices before doing business with them.
Can I buy Altar’d State products at wholesale?
We do not currently operate as a wholesale business.
How do I get my products in Altar’d State/A’Beautiful Soul stores?
Our buying team is always working to choose the best products for our guests. If you feel your product(s) would be a good fit, please send your catalog to email@example.com. We will get be in touch with you if there is interest in carrying your products..
What does Stand Out. For Good mean?
Altar’d State started with a mission to fill a gap in the retail industry and change the world for the better. We want to stand out for good in our local communities and around the world by partnering with non-profit organizations helping those in need. We support these organizations with donations (made possible by your Altar’d State and A’Beautiful Soul purchases) and volunteering.
How does Altar’d State choose the non-profit organizations/How does my organization become a recipient?
Each season, Altar’d State identifies a cause to support, then each store location chooses a local non-profit organization to fit that cause. 10% of that store’s net profits from each Monday (we call it Mission Monday) during the season are donated to the selected organization. The store’s associates are also encouraged to volunteer with the non-profit and to welcome the non-profit in their store for meet-and-greet opportunities with our guests. Contact your local store to find out how your non-profit organization can be involved. You can find a store listing here.
How do I find out what organizations you support?
Because the stores choose their non-profit partners, the associates at your local Altar’d State/A’Beautiful Soul are the best source of this information. At the home office level, we also have a partnership with an organization called Coprodeli USA. This partnership allows us to build schools and sponsor students in the most impoverished areas of Peru.
What does Stand Out. For Good mean for me?
Your purchases at Altar’d State/A’Beautiful Soul are the only reason we can make a difference locally and globally. We are committed to annually donate at least 1% of all sales to our non-profit partners. You can shop with us knowing you are impacting your community and the world.
Am I old enough to work for Altar’d State/A’Beautiful Soul?
We have a minimum hiring age of 18 years old.
How do I know if there are openings in my area and how do I apply?
Please visit our Careers page here to see available positions and to fill out an application.
How do I follow up on my application?
If you applied for a store position please contact that store, as each location is responsible for hiring. For home office positions or those with stores still under construction, you may email firstname.lastname@example.org.
How do I become a model for Altar’d State/A’Beautiful Soul?
Website photography is produced at our home office in Maryville, TN. We work with agencies to find Knoxville-area models who are able to work within our photography schedule. If you are in this area and signed with an agency, please contact your agency and ask about working with us. On-location models are also agency based. Again, contact your agency about working with Altar’d State/A’Beautiful Soul.
Where are Altar’d State/A’Beautiful Soul stores located?
You can find a store locator here.
I need a store in my town – how can I make that happen?
Our real estate team is always working to identify the best locations for our Altar’d State/A’Beautiful Soul brands. Please send any location suggestions you have to our guest services team. Guest services is available Monday-Friday, 9am-6pm ET. 800-284-7348 or email@example.com
Does Altar’d State/A’Beautiful Soul offer franchises?
We are a privately-owned company and do not currently offer franchise opportunities.
I’m a developer. How do I contact Altar’d State/A’Beautiful Soul about my location(s)?
Please send an email to guest services. We will forward the information to our real estate team for consideration. Guest services is available Monday-Friday, 9am-6pm ET. firstname.lastname@example.org