Shipping and Returns
Shipping & Returns
We want you to love your purchases as much as we love curating products for you. Our shipping options allow you to choose when your package arrives. We also understand sometimes an item may not work for you. To ensure your complete satisfaction, we readily accept returns and exchanges. Our Guest Services team is available to answer any questions you may have. (800) 284-7348 or firstname.lastname@example.org. Guest Services is available Monday-Friday, 9am-6pm EST.
Shipping is a flat rate based on when you would like your package to arrive. You choose the method of shipping at check out:
|Economy||7-8 Business days||$7.95|
|UPS Ground||3-5 Business days||$9.95|
|UPS 2nd Day||2 Business days||$14.95|
|UPS Overnight||1 Business day||$24.95|
All shipping is based on business days and does not include weekends or holidays. Orders placed after 2:00pm ET will be processed the following business day. Delivery does not occur on weekends or holidays.
For shipment to a PO Box, please choose Economy. UPS cannot deliver to PO Boxes, so Ground, 2nd Day, and Overnight require a street address.
We can ship to the United States and Canada, as well as to US military APO boxes. Canadian shipments will require the purchaser to pay any import duties or fees associated with the shipment. APO addresses must be sent via Economy as only the USPS can deliver to military mailboxes.
Please be sure all returned items are accompanied by the invoice or packing slip and are returned un-worn and undamaged, with original tags attached. Kindly note the reason for your return on the back of the provided packing slip. If you are returning a gift purchased by someone else, please make sure we have your contact information including name, phone number and email address (plus mailing address if requesting an exchange).
Use the button below to request a return label. There is a $7.00 return shipping fee charged for use of this label. The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.
If you opt to use your own return label, please mail to: Altar'd State, Attn: Returns, 307 Excellence Way, Maryville, TN 37801. Regular-price items (prices ending in .00 or .95) purchased online can be returned or exchanged in stores within 30 days with the invoice or packing slip.
We have a 30-day return policy for regular-price (prices ending in .00 or .95) items. We cannot accept returns or exchanges of sale-price (prices ending in .99 or .88) items.
Regular-price items (prices ending in .00 or .95) are eligible for full refund or exchange when returned within 30 days of purchase. Regular-price Items returned more than 30 days after purchase will be offered online credit for the current selling price of the item minus the return shipping fee. We cannot accept returns or exchanges of sale-price (prices ending in .99 or .88) items.
Regular-price items (prices ending in .00 or .95) purchased online can be returned or exchanged in stores within 30 days with the invoice or packing slip. If there is no invoice or packing slip, a store credit for the item’s current selling price will be issued. We cannot accept returns or exchanges of sale-price (prices ending in .99 or .88) items.